At [DV.Associates], we are dedicated to providing high-quality services to our clients. We understand that there may be circumstances where a client may need to request a refund. This Refund Policy outlines our policy and procedures for processing refund requests.

Refund Eligibility

We offer refunds for legal services under the following conditions:

1. If we are unable to provide the agreed-upon services due to circumstances beyond our control.
2. If the client requests to terminate the services agreement before any work has been started.
3. If there has been a billing error, such as duplicate charges or overcharges.

Refund Procedure

If you are eligible for a refund, please follow these steps:

1. Contact your attorney or our billing department at [[email protected]] to request a refund.
2. Provide a detailed explanation of the reason for the refund request.
3. We will review your request and determine if you are eligible for a refund.
4. If your request is approved, we will process your refund within [15] days of approval.

Refund Method

Refunds will be issued through the same payment method used for the original payment. Please note that it may take several business days for the refund to appear on your account, depending on your bank or credit card provider.

Exceptions

We reserve the right to refuse a refund request under the following circumstances:

1. If the client has received the agreed-upon services, and the request for a refund is made after the completion of the services.
2. If the request for a refund is made due to a change in circumstances, such as a change in the client’s legal position, or the client’s preference for a different strategy.
3. If the refund request is fraudulent or made in bad faith.

Contact Us

If you have any questions or concerns about our Refund Policy, please contact us at [[email protected]]. We will be happy to assist you.